Leverage New Touchpoints of the Online Customer Purchase Journey

Posted by Lisa Nielsen on December 16, 2020 at 9:30 AM

Back in the “olden days” the consumer purchase journey was pretty cut and dried. You went to a local brick and mortar store, shopped the brands and their respective assortments on the shelves and made a purchase. If you didn’t see what you were looking for, you drove to or called other stores until you found it. Competitive brands “differentiated” their products through shelf placement, pricing strategies and point of purchase materials. National TV ads, print ads, newspapers and circulars also educated consumers about product choices and available brands. Word of mouth recommendations from family and friends were the key trusted sources of product reviews. Special order catalogs were also in circulation and presented additional options for product purchases.

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Topics: Shopper Marketing, Consumer Research


Successful Content Marketing can start with something very simple… warranty registration data!

Posted by Loren Heinzeroth on November 24, 2020 at 10:33 AM

If your products involve a warranty, kudos to you for adding that special value to your brand. But is the way in which you register customer purchases making it possible for you to capture key insights and also to stay connected with your customers? For any company considering a content marketing program, a good place to apply its automated communication features is with your warranty registration process.

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Topics: Consumer, Shopper Marketing, Inbound Marketing


Online Content Enrichment is critical in shift to home-based shopping

Posted by Roger Peterson on June 18, 2020 at 8:48 AM

Although the economy as a whole is suffering due to the pandemic, major hardware and home center retailers have seen a significant jump in online sales due to the rise in consumer shopping from home. Here are some tips to help you maximize the visibility as well as sales conversion of your products in online channels.

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Topics: Consumer Retail, Shopper Marketing, Home Improvement, Amazon


What you need to know about online shopping of home improvement products

Posted by Roger Peterson on March 31, 2015 at 4:30 PM

Online shopping continues to escalate in the home improvement channel. In fact, 70% of online buyers actually prefer to shop online versus in-store, according to The Farnsworth Group 2015 study: “Online Purchasing Behavior for Home improvement Products.”

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Topics: Shopper Marketing, Home Improvement Channel, Connected Consumer